Delivery & Returns – ML Parts

At ML Parts, we aim to make ordering garden equipment parts online simple and reliable. This page outlines how we handle delivery, shipping, and returns.

Delivery Information

Order Processing

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

In some cases, additional processing time may be required if:

• Items need to be sourced from suppliers

• An item is temporarily out of stock

• Order verification is required

If there is any significant delay, we will contact you using the details provided with your order.

Shipping

We ship orders across Australia using reputable courier and postal services.

Shipping costs are calculated at checkout based on:

• Delivery location

• Parcel weight and size

• Shipping method selected

Once your order has been dispatched, you may receive a tracking number so you can monitor your delivery.

Delivery Timeframes

Estimated delivery times vary depending on location:

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote areas: 5–10 business days

These timeframes are estimates only and may vary due to courier delays or other circumstances outside our control.

Incorrect or Damaged Items

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible.

When contacting us, please include:

• Your order number

• A description of the issue

• Photos of the item if applicable

We will work with you to resolve the issue as quickly as possible.

Returns

ML Parts accepts returns in accordance with Australian Consumer Law.

You may be eligible for a repair, replacement, or refund if a product:

• Is faulty or defective

• Does not match the description

• Is not fit for its intended purpose

If you believe a product is faulty, please contact us so we can assist with the return process.

Change of Mind Returns

In some cases, we may accept change-of-mind returns, provided that:

• The item is unused and in original condition

• The item is returned in its original packaging

• The return request is made within a reasonable timeframe

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once the returned item has been received and inspected, we will process the refund or exchange where applicable.

Return Process

To request a return, please contact us with the following details:

• Order number

• Item name or part number

• Reason for return

Our team will provide instructions for returning the item.

Please do not send items back without contacting us first.

Refunds

Approved refunds will be processed back to the original payment method where possible.

Refund processing times may vary depending on the payment provider.

Contact Us

If you have any questions about delivery or returns, please contact us:

ML Parts
Website: https://mlparts.com.au
Email: sales@mlparts.com.au

We appreciate your business and aim to provide a smooth and reliable shopping experience.